Refund policy
At Optilife Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns:
Items can be returned within 7 days of delivery.
To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.
Receipt or proof of purchase is required.
Non-returnable Items:
Perishable goods, personal care items, or clearance/sale products.
Refund Process:
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–7 business days.
Damaged or Defective Items:
If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photo/video proof so we can arrange an immediate replacement or full refund.